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WHAT OUR CUSTOMERS SAY
Frequently Asked Questions
Are Velvra products suitable for all skin types?
Yes. Our products are designed to be suitable for all skin types. We always recommend a patch test if you have sensitive skin.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery every step of the way.
What is your return policy?
For hygiene and safety reasons, we cannot accept returns on opened or used beauty products. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
What payment methods do you accept?
We accept secure online payments, including debit and credit cards. Available payment options are displayed at checkout.
Where do you ship to?
We currently ship across South Africa. Delivery times and fees are shown at checkout before payment is completed.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to assist. Please contact us as soon as possible with your order number.
What if my product arrives damaged?
We’re so sorry! Please email us with clear photos of the issue, and we’ll arrange a replacement or refund where applicable.
Is my personal information secure?
Yes. Your personal information is kept strictly confidential and protected using secure, encrypted systems. We only collect the details necessary to process your order and improve your shopping experience, and we never sell or share your information with third parties. Your privacy and trust are extremely important to us.
Are Velvra products suitable for all skin types?
Yes. Our products are designed to be suitable for all skin types. We always recommend a patch test if you have sensitive skin.
Where do you ship to?
We currently ship across South Africa. Delivery times and fees are shown at checkout before payment is completed.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery every step of the way.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to assist. Please contact us as soon as possible with your order number.
What is your return policy?
For hygiene and safety reasons, we cannot accept returns on opened or used beauty products. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
What if my product arrives damaged?
We’re so sorry! Please email us with clear photos of the issue, and we’ll arrange a replacement or refund where applicable.
What payment methods do you accept?
We accept secure online payments, including debit and credit cards. Available payment options are displayed at checkout.
Is my personal information secure?
Yes. Your personal information is kept strictly confidential and protected using secure, encrypted systems. We only collect the details necessary to process your order and improve your shopping experience, and we never sell or share your information with third parties. Your privacy and trust are extremely important to us.